Frequently Asked Questions

Right here in the UK. Every design is created by our small team in London, and every cushion is made in the UK by our specialist embroidery partner. We take inspiration from the places we love, the things we all secretly think, and our wonderful community.

Each cushion has a 100% cotton needlepoint front and a soft velvet back, in a colour chosen to suit the design, filled with a plump hollowfibre inner pad. They arrive ready to use straight out of the box.

Yes. Choose from our Blue, Floral, Green or Nursery designs and add a name, initials or short message. Personalised cushions are made to order and make lovely birthday, wedding and new baby gifts. Design your own.

They're our customers' favourite present. Try Please Leave By 9 for the friend who loves an early night, a city cushion for the traveller, or a personalised cushion for a big birthday.

Yes. Add a handwritten gift note from any product page or from your bag for £1. Write your message and who it's to and from, and we'll handwrite it on a card and tuck it into the parcel with your gift.

Yes. Our cushion bundles are styled sets of five, and you only pay for four.

We dispatch Monday to Friday. Orders placed before 10am go out the same day, and we offer 24 hour and 48 hour delivery options. We ship worldwide, and delivery costs are shown at checkout.

We'll email your tracking code as soon as your order ships. Tracking information usually becomes available 12 to 24 hours after you order.

We accept all major debit and credit cards. Klarna is also available at checkout if you'd like to spread the cost. Card details are encrypted and never stored by us.

Yes, if you get in touch within 24 hours of placing your order. Email info@thepillowdrop.com with your name and order number and we'll sort it.

You can request a return within 14 days of receiving your order, as long as the cushion is unused and in its original packaging. Personalised cushions and sale items can't be returned. Read the full refund policy.

Sorry about that. Email info@thepillowdrop.com with your name, order number and a photo of the problem, and we'll put it right as quickly as we can.

Depending on where you live, your parcel may be subject to customs or import charges when it arrives. These are set by your country and paid by the recipient, so it's worth checking your local rules before ordering.

Because of the needlepoint detailing, we recommend spot cleaning, hand washing or dry cleaning. Please don't tumble dry, as this can cause shrinkage.

A little loose thread can happen with needlepoint. Carefully trim it with sharp scissors; don't pull it. If you're worried, send us a photo and we'll help.

We'd love to hear from you. See our wholesale page or email info@thepillowdrop.com.

Great to hear! Email info@thepillowdrop.com. We only work on organic partnerships.