Last Updated: 24th June 2025

Welcome to The Pillow Drop (“we”, “our”, or “us”). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.thepillowdrop.com (the “Site”).

1. Information We Collect

When you use our Site, we may collect the following types of personal information:

a. Information You Provide:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party payment providers like Shopify Payments, PayPal, etc.)

b. Automatically Collected Information:

• IP address
• Browser type
• Device information
• Cookies and usage data
• Referral URLs and interaction with the site (e.g., pages viewed, time spent)

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Communicate with you about your order, shipping, or inquiries
• Provide customer support
• Improve and optimise our website and services
• Send promotional emails (only with your consent)
• Comply with legal obligations

3. Sharing Your Information

We only share your personal information with trusted third parties when necessary:

• Service providers: For payment processing, shipping, and analytics (e.g., Shopify, Stripe, PayPal, Royal Mail, Google Analytics)
• Legal compliance: If required by law, regulation, or legal process
  We never sell your data to third parties.

4. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing or request restriction
• Withdraw consent for marketing communications
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at: hello@thepillowdrop.com

5. Data Retention

We retain your personal information only for as long as necessary:

• For order and tax record purposes (typically 6 years)
• For marketing (until you withdraw consent)

6. Security

We take appropriate security measures to protect your data. Payment information is encrypted and processed securely via our payment providers. However, no transmission over the internet is 100% secure.

7. Cookies

We use cookies and similar tracking technologies to:

• Ensure the site functions properly
• Analyse traffic and site usage
• Provide a better shopping experience

You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy] (optional if hosted separately).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
📧 hello@thepillowdrop.com
📮 Unit 4, 146 Glanville Road, NW2 2LD